Resolve a Complaint
The Code of Ethics: A commitment to the public
The Code of Ethics of the National Association of REALTORS® is the promise to the public that when dealing with a real estate broker that is a REALTOR®, you can expect honest and ethical treatment in all transaction related matters
Only REALTORS® pledge to abide by the Association's Code of Ethics and only REALTORS® are held accountable for their ethical behavior.
If you have encountered a real estate broker who you believe has engaged in unprofessional, unethical, or incompetent conduct, there are several options available to you.
Resolution of Ethical Concerns
File an Ethics Complaint if your complaint deals primarily with whether the actions or inactions taken by a broker were ethical or lawful rather than specifically seeking damages for a loss sustained.
Compensation for Losses Sustained
If you have sustained monetary losses as a result of action by the broker, then you can file a request for Arbitration.